la poste de hong kong n'envoie plus de lipo :(

après ça > http://www.hongkongpost.hk/eng/publications/notices/2013/20130910a/index.htm

Hooby king réagit

hobbyking a écrit:

URGENT UPDATE

Our International Warehouse based in Hong Kong has been affected by changes in Hong Kong Customs policy. The new Customs Department policy is to inspect ALL parcels leaving Hong Kong (not just HobbyKing) and is refusing to accept shipments containing certain items.
This has caused two major issues that I wish to address:

Issue One
All orders containing lithium-based batteries that were placed between the 23rd of September and 2nd of October have been refused by customs and are being returned to our shipping dock in Hong Kong. Some orders not containing these items could also have been affected. This has also caused further delays to orders containing these items due to the backlog.
To remedy this, we at HobbyKing are upgrading all returned shipped items to a premium courier provider that will deliver your parcels to you shortly.

Issue Two
Due to the above issue, our Customer Service channel has been overwhelmed. This means that unfortunately all customers will have difficulty contacting Customer Service and for this we sincerely apologise.
If you are trying to contact customer service, please know that we WILL get back to you as soon as possible. To improve efficiency and improve response time, we request that you create just ONE support ticket. Your help on this matter is greatly appreciated.


To ensure that this does not happen again, we are:

- Integrating SCS Express as a shipping option from Hong Kong to Europe. SCS have their own in-house Customs officers which will streamline the process and ensure faster dispatch and delivery.
- Establishing another Customer Service Centre in the United States which will be staffed by modelers and will be able to answer all technical product enquiries. This is in addition to our two other Customer Service Centers.
- Expanding our existing EU warehouse so that more customers can enjoy lower shipping costs and receive their orders quickly.
- Negotiating with different shipping companies to be able to offer a complete range of shipping options.


As you can see, we are urgently taking steps to fix this issue. We have all hands on deck packing orders and answering emails (from Senior VPs to secretaries to janitors) to ensure that this backlog is met. We expect to be up-to-date within the a couple of weeks.

Please know that we strive to provide you with the best possible service. We regret any inconvenience or frustration that you have experienced.

Your patronage is important to us, and we hope that you will continue to give us opportunities to serve you.

Sincerely,

Anthony Hand
President
HobbyKing

mais ...comment ?

Yop,

Chui au courant j'ai deux lipos qui sont quelques part par la bas  
Y doivent avoir du monde à la douane hongkongienne pour réussir à vérifier tout les paquet

Ya tant de batteries que ça qui ne sont disponibles que là-bas? parce que leurs entrepots européens sont déjà bien achalandés.

Moi elle était en stock que là bas, et j'ai pas tilté que c'était à hong kong.
Il me l'envoie par transporteur, mais à voir ça http://www.modelisme.com/forum/hobby-king/171808-topic-unique-scs-express-international-limited-normale-ou-non-16.html
Uniquement chez HK allemagne maintenant  Et quand je vois qu'il bloquent les comptes des clients mécontent, je sens que je v ais economiser et me prendre des Kypoms  

Hello,

Juste pour dire que j' ai fait une commandé livré par fedex no souci nickel est rapide 5 jours   

c'est rentré dans l'ordre, la poste chinoise est revenu sur sa position

Cool mais bon si je commande chez eux maintenant c'est en europe..

Y avais tout un papier sur quel type de lipo ect...

J' ai pris fedex car ça me faisait moins cher que par la poste   

la poste a du augmenter ses tarifs ...

pas de douanes ??

Non mais fox ma dit qu'avec fedex elle arrive après   je voie pas comment, mais bon en plus pour le peu de déclaré ça vas pas aller bien loin  

Par courrier Me suis pris 22€ sur une commande de 60fdpi
Après t'as peut être une chance de l'éviter   

Moi je commande de moins en moins à l'étranger car je me prends de plus en plus la douane, bon déjà HK à part des prises EC5 je ne commandais plus chez eux car leur lipo ça fait un moment que j'ai dis stop et pour le reste, rien d'intéressant à part les EC5 qui sont vraiment pas chère comparé à d'autre site.